Privacy Policy

1. Introduction

Business Intelligence Matrix ("BIM", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

2. Information We Collect

Information You Provide:

  • Account registration data (name, email, password)
  • Company information (name, industry, address, phone)
  • Employee data you enter into the platform
  • Financial and operational records you input
  • Support communications

    • Automatically Collected Information:

  • Usage data and feature interactions
  • Log data (IP address, browser type, pages visited)
  • Device information
  • Cookies and similar tracking technologies

    • 3. How We Use Your Information

    We use your information to:

  • Provide, maintain, and improve the Services
  • Generate AI-powered analytics and reports
  • Process billing and payments
  • Send service notifications and updates
  • Respond to support requests
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

    • We do not sell your personal data or business data to third parties.

    4. Data Storage & Security

    Your data is stored on secure, encrypted servers. We use industry-standard security measures including:

  • 256-bit SSL/TLS encryption in transit
  • AES-256 encryption at rest
  • Regular security audits
  • Role-based access controls
  • Automated threat detection

    • 5. AI Processing

    Our AI features process your business data to generate insights, reports, and recommendations. This processing occurs on our secure infrastructure. We do not use your data to train AI models that serve other customers.

    6. Data Sharing

    We may share your information with:

  • Service Providers: Third-party vendors who help us operate the platform (e.g., payment processors, cloud hosting), bound by confidentiality agreements
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

    • 7. Cookies

    We use cookies and similar technologies to maintain your session, remember preferences, and analyze platform usage. You can disable cookies in your browser, but this may affect platform functionality.

    8. Data Retention

    We retain your data for as long as your account is active or as needed to provide Services. After account termination, we retain data for 90 days before deletion, unless legally required to retain longer.

    9. Your Rights

    Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Object to or restrict certain processing

    • To exercise these rights, contact us at privacy@businessintelligencematrix.com.

    10. Children's Privacy

    BIM is not intended for use by anyone under 18 years of age. We do not knowingly collect personal information from minors.

    11. International Transfers

    If you access BIM from outside the United Kingdom, your information may be transferred to and processed in London, UK, which may have different data protection laws than your country.

    12. Third-Party Integrations

    If you connect third-party services (e.g., OpenAI API), your data may also be governed by those services' privacy policies. We encourage you to review them.

    13. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification at least 30 days before changes take effect.

    14. Contact Us

    For privacy-related questions or to exercise your rights:

    Email: information@businessintelligencematrix.com